FAQ

Q- How much is shipping?
A- We offer Free Worldwide Shipping on all orders!

Q- How long does shipping takes?
A- US orders take 8-12 business days to arrive at their destination. Some
products with high demand can take up to 20 business days.
B- International deliveries typically take 10-15 business days. 

Q- Where is my order?
A- You can track your order here using the tracking number sent to you via email. Most orders worldwide will be received within 1-2 weeks of placing your order,
depending on the product ordered and the destination.

Q- What is my tracking number?
A- This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. If you haven’t received your tracking number 5 days after placing your order, contact us at support@fostertroy.com and we'll be happy to help.

Q - I've lost my tracking number. What can I do?
A- Simply contact us at support@fostertroy.com with your full name and mailing address and we will resend your confirmation number.

Q- How can I make changes to my order?
A- Please contact us at support@fostertroy.com within 12 hours of placing the order. We can change the following details:

                 - Your address
                 - Your name
                 - Your email
                 - Your phone number

Q- How can I cancel my order? 
A- You must contact us within 12 hours. We are not able to cancel your order once it has already been shipped.  

Q - What is your return policy?
A- Items are returnable up to 30 days after purchase.

Q - Who do I contact if there's something wrong with my order?
A- If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@fostertroy.com